Terms of Use & Service

Effective Date: 07 June 2025
Last Updated: 07 June 2025

Welcome to Whizz-Experts(“we”, “us”, “our”). These Terms of Use & Service (“Terms”) govern your access to and use of our website whizz-experts.com (the “Website”) and all services offered through it.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

1. Overview of Whizz-Experts Services

Whizz-Experts provides on-demand troubleshooting assistance for tech-related issues.
Users (“you”, “Customer”, “User”) can:

• read support articles

• start a chat

• speak with an automated bot

• connect with a human expert after payment

Experts provide individualized troubleshooting guidance based on the information you submit.

1.1 Whizz-Experts Role

Whizz-Experts is a facilitator, connecting you with independent experts who can offer troubleshooting assistance.
We:

• do NOT guarantee problem resolution

• do NOT provide professional certifications

• do NOT provide manufacturer-authorized repairs

• do NOT claim affiliation with HP, Canon, Epson, Brother, or any other brand

All guidance is informational and based on best practices.

1.2 No Public Content

You do not publish public questions or answers on Whizz-Experts.
All communication remains private between you, the bot, and the expert.

1.3 No Legal/Professional Relationship

Even if an expert has credentials, the interaction:

• does NOT create a professional-client relationship

• is NOT a substitute for professional repair services

• is NOT guaranteed to be accurate

2. Account Registration & Eligibility

2.1 Age Requirement

You must be at least 18 years old, or the age of legal majority in your jurisdiction.

2.2 Accurate Information

You must provide true, current, and complete information when using the Website.

2.3 Account Responsibility

You are responsible for maintaining control of your device, email, and payment method used on the Website.

3. Acceptable Use Policy

You agree NOT to:

• misuse the Website or interfere with its operation

• harass or abuse experts or staff

• submit fraudulent payment information

• attempt unauthorized access, scraping, or reverse engineering

• violate intellectual property rights or privacy rights of others

We reserve the right to suspend or terminate accounts violating these rules.

4. Subscription, Billing & Payments

Whizz-Experts operates on a subscription model.

4.1 Subscription Plan

• $1 trial for 7 days (3-days for PayPal)

• Afterwards: $29/month (non-refundable unless required by law)

• Renews automatically unless cancelled

Your subscription gives you access to expert chat support during the applicable term.

The current price, trial duration, and renewal terms are always displayed clearly on the checkout or payment page before you complete your purchase.

4.2 Automatic Renewal

You authorize us (and our payment processors) to automatically charge your payment method at the end of each billing cycle.

Billing cycles are continuous unless cancelled.

4.3 Accepted Payment Methods

We process payments through third-party providers (e.g., Stripe, PayPal).
Accepted methods include:

• Credit/Debit Cards

• Apple Pay

• Google Pay

• PayPal

We do not store full credit card details.

4.4 Cancellations

You may cancel at any time by emailing:

 support@whizz-tech.com

Cancellation prevents future charges but does not refund previous payments unless legally required.

Your access remains active until the end of the paid period.

4.5 Refund Policy

• Trial fee ($1) → refundable

• Monthly fee ($29) → non-refundable unless required by law

Region-specific rights:

– California residents – may request a refund within 3 business days of subscription activation, where required by law.
– EU/EEA residents – may have a 14-day withdrawal right, unless:

      •   the service has been fully provided, or
      •   you explicitly agreed to immediate service delivery and acknowledged that this may waive your withdrawal right.

Because you receive access to digital troubleshooting services immediately after payment, many regions classify these services as non-refundable once delivery has started.

4.6 Chargebacks

Submitting a fraudulent or invalid chargeback:

• may result in account termination

• may require reimbursement of chargeback fees

• may be disputed using chat logs and consent records

5. Communication

5.1 Electronic Consent

By using the Website, you consent to receive notices electronically.

5.2 Marketing Communications

You may occasionally receive promotional emails.
You can opt-out at any time.

6. Privacy

Your use of Whizz-Experts is governed by our Privacy Policy, which describes how we collect and process your data.

7. Account Suspension & Termination

We may suspend or terminate your access if:

• you violate these Terms

• we detect fraudulent activity

• your payment fails repeatedly

You may request account deletion by emailing support@whizz-tech.com.

8. Intellectual Property

All content on whizz-experts.com is owned by Whizz-Experts or its licensors.
You may not copy, distribute, or republish without permission.

9. Disclaimers

Whizz-Experts provides informational guidance “as is” and “as available”.
We make no warranties regarding:

• guaranteed results

• uninterrupted service

• accuracy or completeness of advice

We are not responsible for outcomes, damages, or loss caused by reliance on expert guidance.

10. Limitation of Liability

To the fullest extent permitted by law:

Our liability is limited to the greater of $100 or the amount you paid in the last 12 months.

We are NOT liable for:

• indirect or incidental damages

• loss of data

• hardware damage

• downtime or loss of business

11. Indemnification

You agree to indemnify and hold harmless Whizz-Experts from claims arising out of:

• your use of the services

• your violation of these Terms

• your interaction with experts

12. Dispute Resolution

12.1 Binding Arbitration

Disputes shall be resolved via binding arbitration:

• JAMS (United States users)

• LCIA (international users)

Arbitration replaces your right to sue in court.

12.2 Class Action Waiver

You waive your right to:

• join a class action

• participate in collective lawsuits

• file representative claims

12.3 Opt-Out

You may opt-out of arbitration within 30 days of accepting these Terms:

 Email: support@whizz-tech.com

12.4 Consumer Rights and Local Law

Nothing in this Section 12 limits any mandatory consumer rights you may have under the laws of your country of residence. If arbitration clauses or class action waivers are not enforceable in your jurisdiction, this Section applies only to the extent permitted by applicable law, and you may still have the right to bring claims before your local courts or competent authorities.

13. Changes to Terms

We may update these Terms occasionally.
When changes are significant, we will notify you.

Continued use of the Website means acceptance of the updated Terms.

14. Governing Law

These Terms are governed by:

• Delaware law for U.S. residents

• England and Wales law for international users

15. Contact Us

For any questions regarding these Terms:

 Email: support@whizz-tech.com
 Website: https://www.whizz-experts.com