Hey! We’ll break the Ring firmware update loop and get your doorbell/cam stable again (no endless “updating”, no restart cycle, no “setup failed”). Quick questions so we fix the real cause, not just reboot blindly:
• Which device model: Ring Video Doorbell (Wired / Battery / Pro / Pro 2 / Elite) or a Stick Up Cam / Spotlight Cam / Floodlight Cam?
• What do you see right now: “firmware update in progress” in the Ring app, stuck at a certain %, spinning light, flashing blue/white light, or constant reconnect prompts?
• Power type: battery (what %), hardwired (transformer/chime), or plug-in? Low power can cause a firmware update to fail and loop.
• Network: 2.4 GHz Wi-Fi or dual-band/mesh (Eero, Google/Nest WiFi, Orbi, Deco, Xfinity, etc.)? Any recent router changes (WPA3, band steering, new SSID, guest network)?
Once I have that, I’ll give you the fastest path to stop a Ring update stuck and finish the firmware safely.

Thanks — that combo (battery-powered Ring + app/router updates) is a very common trigger for a Ring firmware update loop.

The loop usually happens for one of these reasons:
• Power isn’t stable (battery too low, or voltage dips on hardwired units) → the device reboots mid-update and starts over.
• Wi-Fi quality drops during the download/install (weak signal/RSSI, mesh roaming, band steering, extenders) → update can’t complete and the Ring goes offline.
• Router security changes (WPA3-only, “smart connect”, aggressive roaming) → Ring can connect briefly but fails under load, especially during firmware push.
• The Ring app is stuck in a cached state (rare, but it can keep showing “updating” even after the device recovered).

We’ll fix this fast by (1) stabilising power, (2) stabilising 2.4 GHz Wi-Fi, then (3) forcing a clean restart and letting the firmware finish once, not forever.

Perfect — mesh + distance is often the “hidden” cause of a Ring stuck on firmware update. Let’s do the quickest safe sequence.

Step 1 — Stabilise power (prevents reboot mid-update)
• For a battery Ring, charge it to 80%+ if possible. Updates are more likely to fail around mid-battery levels, especially in cold weather or if motion is constant.

Step 2 — Check Wi-Fi signal the Ring sees (Device Health)
1) In the Ring app: open your device → Device Health.
2) Look at RSSI (signal strength). If it’s around -65 dBm or worse (more negative), firmware downloads can fail and cause a reconnect/update loop.
3) If you’re on mesh, try temporarily moving a mesh node closer to the doorbell (or bring the doorbell closer to the node for the update, if it’s battery and removable).

Step 3 — Force a clean restart (clears “hung” update state)
• Do a proper reboot of the Ring device (not just closing the app). After the reboot, give it 10–15 minutes on stable Wi-Fi to complete the firmware update once.

If the update still loops after this, we’ll switch to the “clean network + setup-mode” approach (works when mesh roaming or band-steering keeps interrupting the firmware install).

An RSSI around -74 is very likely why you’re seeing a Ring firmware update loop — the device can’t reliably download/apply the update without dropping packets.

Step 4 — Make Wi-Fi “easy mode” for the update
1) Move the mesh node closer first. Many systems will improve RSSI automatically without re-adding the Ring (same SSID/password).
2) If your mesh/router has options like band steering, “Smart Connect”, or “Fast Roaming (802.11r)” — temporarily disable fast roaming for the update window. Roaming can bump the Ring between nodes mid-download.
3) Security mode: if your router is WPA3-only, switch to WPA2 or WPA2/WPA3 mixed temporarily. Some IoT devices behave badly during heavy transfers on WPA3-only configs.
4) Avoid guest networks/VLAN isolation for the Ring — it can show online but fail to complete firmware updates consistently.

Step 5 — After Wi-Fi improves, reboot the Ring and let it sit
• Reboot the Ring device once, then leave it alone (no repeated button presses) so it can finish the firmware install. Continuous wakeups from motion alerts can slow the process; if your app allows it, pause motion temporarily during the update.

Goal: get RSSI closer to -60 to -65. That typically ends the “update failed → updating → offline” cycle.

Nice — -62 RSSI is a big improvement. If it’s still looping at the same point, we also do the “app + onboarding” cleanup that fixes a surprising number of Ring update stuck cases.

Step 6 — Remove app-side blockers (fast, low risk)
• Turn off VPN while troubleshooting. VPNs can interfere with device setup, cloud communication, and sometimes the “status” the app reports during firmware updates.
• Update the Ring app to the latest version (you already did, but double-check there isn’t another hotfix).
• Force-close the Ring app and reopen it. If on Android: clear the Ring app cache. If on iOS: reinstalling the app is the closest equivalent for clearing deeper cached state.
• Try the same device from a second phone/tablet (this rules out a local app/account sync problem).

Step 7 — Confirm the Ring isn’t bouncing between nodes
• Some mesh systems “helpfully” move devices around. In your mesh app, see if you can lock/bind the doorbell to the nearest node during the firmware update window.

If after this it still hits the exact same stall point, we go to the reliable “rejoin Wi-Fi in setup mode” method (it’s the cleanest way to break a firmware update loop caused by corrupted network credentials or partial downloads).

Totally fair — the goal is a fast Ring firmware update loop fix without nuking everything.

Here’s the priority order (least disruptive → more disruptive):
A) Reconnect Wi-Fi (often enough)
• Put the Ring into setup mode and use the Ring app to reconnect it to the same Wi-Fi. This usually does not wipe the device; it refreshes networking so the firmware can finish.

B) Remove + re-add (more disruptive, but still common)
• If the device is truly stuck, removing it from the app and setting it up again can clear a corrupted firmware state. Cloud recordings tied to your account typically remain in your account history, but device-specific local settings (like motion zones) may need re-checking after re-add.

What I recommend for speed:
1) Disable fast roaming, keep RSSI improved (~ -62).
2) Try the Wi-Fi reconnect flow first (not full removal).
3) If it still loops, then we do remove/re-add as the clean finish.

I’ll guide you step-by-step in chat for your exact model (the setup button location differs across Ring devices).

Yes — when multiple Ring devices show firmware update stuck or “offline after update”, it’s almost always a network setting change rather than two separate device failures.

WPA3 mixed mode can be fine, but some smart devices behave better on WPA2 during setup/updates. For troubleshooting (and to stop a firmware loop):
• Temporarily set the network to WPA2 (or ensure WPA2 is available).
• Keep Rings on 2.4 GHz if your signal is stronger there at the device location (many outdoor installs do better on 2.4).
• Avoid “client isolation” / guest SSID for Rings.
• Keep RSSI healthy: aim for -60 to -65. If it’s worse, consider a closer mesh node or a Ring Chime Pro (if that fits your setup) to improve connectivity.

Once updates complete, you can re-enable features one by one (fast roaming, WPA3 mixed) and confirm stability. That “one change at a time” approach prevents a future Ring update loop surprise.

Great — that confirms it was a connectivity/power stability issue causing the Ring firmware update loop.

Prevent a future Ring update stuck / update loop
• Keep RSSI in the healthy range (closer node, better placement, fewer obstructions). Outdoor devices often need the network “brought closer”.
• For battery models, try to run updates when the battery is 80%+ (and avoid extreme cold during updates).
• If your mesh supports it, keep the Ring consistently connected to the nearest node (or temporarily disable fast roaming when you notice an update starting).
• Avoid frequent Wi-Fi changes: SSID/password changes and “auto security upgrades” (like switching to WPA3-only) are common triggers for “device offline” and “update in progress” loops.
• During a firmware push, pause heavy network load if possible (large uploads/streams), and avoid repeatedly restarting the device mid-update unless it’s clearly frozen for a long time.

If you want, open the chat and tell me your mesh brand — I can point out the exact toggles (fast roaming, band steering, WPA mode) that most often affect Ring stability.

Summary: A Ring firmware update loop is usually caused by unstable power (battery too low) or unstable Wi-Fi (poor RSSI, mesh roaming, WPA mode changes). The fastest fix is: improve signal (aim for ~ -60 to -65 RSSI), disable fast roaming/band steering temporarily, use WPA2 for troubleshooting, reboot the Ring, and let the update complete on a stable connection. If it still loops, reconnect Wi-Fi in setup mode or re-add the device cleanly. Need help with your exact Ring model and router settings? Open the chat and an expert will walk you through it step by step.