Technician helping troubleshoot Fire TV automation and Alexa routine issues for seniors

Steve H.

Expert ★★★★★ 27,853 satisfied customers

Specialities: Facebook identity confirmation diagnostics, ID upload quality checks (photo clarity/accepted documents), “in review”/pending verification analysis.

If Facebook ID verification is stuck, don’t spam re-uploads — check Support Inbox, email notices, name/ID match, and upload quality first

Technician avatar Technician
Hi! When Facebook ID verification is stuck (e.g., “In Review,” “Pending,” or it keeps looping back to “confirm your identity”), it’s usually one of these buckets:

• Review queue delay (nothing “wrong,” just waiting),
• Upload problem (image quality/accepted document/metadata),
• Mismatch (profile name/birthday doesn’t match the ID enough), or
• Flow glitch (browser/app cache, blocked cookies, VPN/proxy, device issue).

I’ll keep this safe — no advice that risks locking you out or making you resubmit over and over.

What are you seeing exactly: “We’re reviewing your ID,” “Verification pending,” or does it reject instantly? And is this for your personal Facebook login, Marketplace, or something like Meta Verified?
Customer
It’s my personal Facebook account. It asked me to upload an ID and now it just says it’s under review. It’s been like 5 days and nothing changes. I can’t post and I can’t access some parts (Marketplace is basically blocked). I’m nervous because I tried uploading twice already and I don’t want to make it worse.
Technician avatar Technician
You’re right to slow down. Re-uploading repeatedly can sometimes reset your place in the queue or trigger “too many attempts” behavior, depending on the flow.

Quick triage questions (answer what you can):
1) Did Facebook email you a confirmation after you submitted the ID (check inbox + spam/junk)?
2) In your Facebook Support Inbox, do you see a message about “Identity confirmation” or “Account restriction”?
3) What document did you use (passport/driver’s license/national ID) and was it a photo or a scan?
4) Did this start after a specific event (password reset, new phone, unusual login alert, ad/payment issue, name change)?
Customer
I didn’t get any email after uploading. I checked spam too. In Support Inbox I see something like “We’re reviewing your information” but no timeline. I uploaded a driver’s license photo from my phone. This started after I got a “suspicious activity” login alert and I changed my password. After that it forced the ID thing.
Technician avatar Technician
That context helps: after a security alert + password change, Facebook sometimes puts accounts into a stricter identity confirmation path. In that situation, “stuck in review” can be either a normal wait or a submission that didn’t fully process (even if it looked like it did).

Let’s do safe checks that don’t involve uploading again right away:

1) Check for hidden notices: In Support Inbox, open the item and look for any small text about “needs more info,” “couldn’t verify,” or a request to resubmit. Sometimes it’s subtle and easy to miss.

2) Name-match sanity check: Without changing anything, compare your Facebook profile name to what’s on the ID. Even minor differences (middle name, initials, spelling) can matter in ID confirmation reviews.

3) Device/flow check: Are you doing this inside the Facebook app, a mobile browser, or desktop? Some people get stuck in a “verification loop” on one device but can see clearer status on another.
Customer
I’m mostly on the iPhone app. The Support Inbox message just says they’re reviewing and to check back later. My Facebook name has my middle initial, but my license has my full middle name. Also my profile birthday is correct, but I’m not sure if that matters. Should I try from desktop? I also use iCloud Private Relay sometimes and a VPN for school Wi-Fi.
Technician avatar Technician
Good catch on the network tools — VPN/Private Relay can affect certain verification flows because they change how your login location appears. I’m not saying “turn everything off and it’ll work,” but it’s a strong diagnostic clue.

Safe diagnostic steps (no re-upload yet):

• Try viewing status on desktop: Use a normal browser session where cookies aren’t blocked and you’re not behind a VPN/proxy for this one check. The goal is simply to see if the status screen shows more details than the app.

• Check if this is a “checkpoint” flow: If Facebook is showing a checkpoint (identity confirmation / account restriction), it may behave differently than Marketplace-only verification. The wording matters.

• Don’t change your profile name now: Changing name while you’re in review can complicate the signal. We’re just checking for mismatches, not editing anything mid-review.

One question: when you uploaded your ID, did Facebook say it was accepted for review, or did it ever say “couldn’t read the image” / “document not accepted”?
Customer
It didn’t reject it. It just said it was submitted and then went to “we’re reviewing.” But the photo might have glare. I took it quickly. Also I tried uploading again the next day because I thought maybe it didn’t go through. Now I’m worried I reset the timer or something. Marketplace is definitely blocked, and I can’t join some groups.
Technician avatar Technician
The glare detail is important. In ID verification, “submitted” doesn’t always mean “usable image,” and sometimes the system only flags the issue later (or it never produces a clear error and just sits in review).

Since you’ve already re-submitted once, I’d pause uploads for the moment and gather clarity instead of chasing it with more attempts.

A low-risk way to tell what kind of stuck this is:

1) Look for a time estimate anywhere: Some flows show “this may take up to X days.” If there’s no estimate at all, it can indicate the request is not actively moving through the normal review screen.

2) Check for separate restrictions: Marketplace restrictions sometimes show separate notices from identity confirmation. If you see two different notices, it can feel like “verification stuck” even if only one part is pending.

3) Confirm you’re checking the right email: If you have multiple emails on the account, Facebook may send updates to the primary one. No need to change anything — just confirm which inbox you’re watching.
Customer
I don’t see any timeline, just “check back later.” And yes, I have two emails on the account. I’ve only been watching one of them. Also I’m seeing a separate notification that says “Your account has restrictions” but it doesn’t explain much. This is why I feel like it’s stuck forever.
Technician avatar Technician
That explains the “stuck” feeling: you may be dealing with two layers at the same time — an identity review plus a restriction notice. Even if the ID review completes, the restriction notice may still exist depending on why the security alert happened.

Still staying diagnostic-only, here’s what to verify safely:

• Support Inbox clarity: Make sure you open the restriction message and the identity message separately. Note the exact wording. “Identity confirmation” vs “account restricted” are different queues.

• Email coverage: Check the other email inbox and its spam/junk. Sometimes the only actionable instruction is in an email, not the app UI.

• Session consistency: If you switch devices a lot (app + browser + VPN), it can create mixed signals. For diagnosis, try checking status from one stable environment (same browser, no VPN) just to read the notices.

Have you seen any prompt asking for an additional step like a selfie/video selfie, or is it strictly “upload ID”?
Customer
No video selfie prompt, just upload ID. I’m going to check the other email today. Also: does it matter if my license address is old? The name is correct, but I moved last year. I’m worried that mismatch is why the Facebook identity confirmation is stuck pending.
Technician avatar Technician
Generally, Facebook’s ID checks are more sensitive to name and date of birth matching than address, but different flows can weigh details differently. That’s why the safest move is to confirm what Facebook is actually asking you to verify (identity vs restriction) and whether it’s asking for a specific accepted document type.

Here’s the “most likely causes” list for a Facebook ID verification pending situation like yours (still not a promise, just triage):

• Queue delay after a security checkpoint (especially post-password reset).
• ID photo quality (glare, blur, cropped edges, low light) even if the upload was accepted.
• Profile/ID mismatch (name formatting, middle name/initial, nickname vs legal name).
• Flow/session issues (VPN/Private Relay, blocked cookies, switching devices mid-process).
• Parallel restriction notice that makes it look like “verification never finishes.”

If you collect the exact wording + whether there’s any timeline, you’ll know whether you should wait, re-check submission quality, or focus on the restriction notice separately — without rushing into repeated uploads.
Customer
This helps a lot. I’ll stop re-uploading and I’ll check the other email + Support Inbox carefully. If nothing changes, I just want to know what info I should have ready when I reach out, because it’s hard to explain “it’s stuck” without details.
Technician avatar Technician
Exactly — the best “unstuck” outcome often starts with a clean description.

Safe info to gather (no sensitive sharing needed here):
• The exact message text (Identity confirmation vs Account restricted).
• Date/time you submitted the ID and whether you submitted more than once.
• What device/app you used for upload (iPhone app vs browser).
• Whether you use VPN/Private Relay or strict tracking/cookie blocking.
• Whether you received any emails and which address they went to.

With that, you can explain the issue clearly without guessing — and you’ve already avoided the #1 thing that makes these flows messy: repeated uploads and rapid retries while the system is still processing.

Quick answer: the accepted fix

Accepted first step when Facebook ID verification is stuck: pause repeated re-uploads and focus on safe diagnostics. Check your Support Inbox for separate notices (identity confirmation vs account restriction), watch all emails linked to the account (including spam/junk), and verify that your profile name reasonably matches the ID (middle name/initial differences can matter). If your ID photo may have glare or cropped edges, note that as a likely cause — but avoid “retry storms” that can keep you in a loop. Finally, check status from one stable environment (same device/browser, no VPN/proxy) to confirm whether you’re seeing a true pending review or a flow/session issue.


Why Facebook identity confirmation can stay “In Review”

Facebook identity confirmation reviews can be delayed by queue timing, unclear ID images (blur/glare/cropped corners), or mismatches between your profile details and the document. In some cases, an account restriction or checkpoint is running in parallel, which makes it feel like verification is stuck even if one part is progressing. The safest approach is to read the exact notices (Support Inbox + email) and avoid repeated uploads until you know which step is actually pending.

Safe checks before you try another ID upload

Before submitting again, confirm you’re in the correct flow (identity confirmation vs Marketplace or other restrictions), check whether any email instructions were sent to a different address on the account, and review whether the uploaded image could be hard to verify (glare, low light, cropped edges, missing info). If you’re using VPN/Private Relay or strict cookie blocking, check status once from a stable session to rule out a verification loop caused by the login environment.

Security tip: protect your ID and account

Only submit documents through official Facebook/Meta screens.

Never share photos of your ID through DMs or “support” messages. If you’re asked to confirm identity, use the official in-app flow or official Help Center forms. For troubleshooting, focus on safe checks (status notices, email, document clarity, and session stability) rather than risky account changes mid-review.

Disclaimer: This information is AI-generated and intended for general guidance only. Steps vary by region, account type, and Facebook/Meta verification flow. For exact instructions for your setup, consult a verified expert or the platform’s official support pages.

Understand what these prompts mean


Getting Started Is Easy

Account-safe diagnosis

Separate “in review” queue delay from upload issues, name mismatch, or session glitches.

Avoid re-upload loops

Know when to wait, when to re-check notices, and when the process may be blocked by the login environment.

Gather the right details

Document the exact notice text, submission date, device used, and any emails tied to the review.

FAQ

How long can Facebook ID verification stay “In Review”?

Timelines vary by account type and review queue. If you see “check back later” with no estimate, confirm whether there are separate notices (identity confirmation vs account restriction) and whether any instructions were emailed to a different address on the account.

Why does Facebook verification get stuck after I upload my ID?

Common causes include unclear photos (glare/blur/cropped edges), profile details that don’t closely match the document (name formatting), a security checkpoint after suspicious login activity, or a session issue caused by VPN/proxy/cookie blocking.

Should I upload my ID again if nothing changes?

It’s usually safer to avoid repeated uploads right away. First check Support Inbox and your linked email accounts for a request for more info or a rejection notice. Repeated attempts can sometimes create loops or reset the review flow.

Does a Marketplace restriction mean my ID verification failed?

Not always. Marketplace restrictions and identity confirmation can be separate messages with separate timelines. If both are present, it can feel like verification is stuck even if only one queue is pending.

Sources

Filed under: Account Access Help

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