Subscription Policy

Effective Date: 07 June 2025
Last Updated: 19 December 2025

This Subscription Policy explains how subscriptions, billing, renewals, cancellations, and refunds work on Whizz-Experts(“we”, “us”, “our”).
By starting a subscription, you agree to this Policy, our Terms of Use, and our Privacy Policy.

Subscriptions purchased on whizz-experts.com are billed by Whizz-Tech via Stripe and/or PayPal.

1. Overview of Subscription Services

Whizz-Experts provides access to expert troubleshooting guidance for printer-related issues.
Your subscription (“Subscription”) includes:

Access to our support platform
Automated troubleshooting chat
Ability to connect with a human expert
Ongoing access to customer support during the active billing period

Subscriptions renew automatically unless cancelled.

2. Subscription Plans

We currently offer:

2.1 Trial Plan

$1 trial
Duration: 7 days (3-days for PayPal)
Refundable
Converts automatically into a monthly subscription unless cancelled before the trial ends

2.2 Monthly Plan

$29 per month
Billing cycle: 1 calendar month (as defined by Stripe/PayPal for recurring monthly subscriptions).

3. Automatic Renewal

By starting a subscription, you authorize us (and our payment processors) to automatically charge your selected payment method at the start of each:

trial
renewal period
monthly billing cycle

Charges occur without requiring additional authorization unless you cancel in advance.

4. Accepted Payment Methods

Subscriptions may be paid using:

Credit/Debit Cards (via Stripe)
PayPal
Apple Pay
Google Pay

We do not store your card details; processing is handled by PCI-compliant partners.

5. Cancellations

You may cancel your subscription at any time before the next billing period by contacting us at: support@whizz-tech.com

Cancelling prevents future charges but does not refund already processed payments (unless required by law).

Your access continues until the end of the paid period.

6. Refund Policy

6.1 Trial Fee

The $1 trial fee is refundable.

6.2 Monthly Subscription

Monthly subscription charges are non-refundable, except where required by local regulations.

6.3 Region-Specific Consumer Rights

California Residents: Full refund if requested within 3 business days of subscription activation.
EU/EEA Residents: Right to withdraw within 14 days, unless:
- the service has been fully provided, or
- the user explicitly agreed to immediate service delivery

(Your service is considered “digital troubleshooting delivered immediately”.)

7. Upgrades, Downgrades & Changes

We currently offer one subscription tier.
If new tiers are introduced, changes will apply at the next billing cycle unless otherwise stated.

8. Failed Payments

If a payment attempt fails:

We may retry the charge
Access to services may be paused until payment is successful
Persistent failure may result in account termination

9. Chargebacks

Filing an invalid or fraudulent chargeback may result in:

Suspension or termination of your account
Inability to use our services in the future
Reversal claims submitted to the processor with chat logs and consent records

If you have any concerns about a charge, please contact us at support@whizz-tech.com before filing a chargeback. In many cases we can clarify the charge or resolve the issue directly and more quickly.

We reserve the right to contest chargebacks.

10. Changes to Subscription Terms

We may update pricing or subscription features from time to time.
If changes affect your billing amount, we will notify you in advance as required by law.

11. Contact Information

For questions or assistance with your subscription:

Email: support@whizz-tech.com
Website: https://www.whizz-experts.com